Refund /
Cancellation
You can cancel items or orders
by visiting the Your Orders section in Your Account.
To cancel orders that aren't dispatched yet:
- Go to Your Orders
- Select the item you want to
cancel and click Cancel items
- Provide reasons for
cancellation (optional)
- Click on Cancel Checked Items
To cancel an order that has already been dispatched:
- Go to Your Orders
- Select the Request
cancellation option and proceed further
- The item(s) will be returned to us for a refund (if the payment is already
made)
Note: In case you're still contacted for
delivery, please refuse to accept it.
Note: In case your order is combined with other active orders from your account and is shipped
together as a single shipment under one common tracking number, then cancelling one partial order/item would
result in cancellation of all the other orders/items combined in the shipment. You can either accept the entire
shipment or refuse it completely. If you refuse to accept the shipment, you will receive the complete refund once
the shipment is returned to Amazon, if the payment was already made.
The refund process initiates only after the returned or cancelled product reach Majestic Life.
The refund time period for different modes of payments is given below;
Credit card / Debit Card – 2-4 Business days
Net Banking Account – 2-4 Business days
For Cash on Delivery orders : NEFT to Bank Account – 2-4 Business Days
Returns Policy
Returns is a scheme provided by
the company. Under this policy in terms of which the option of exchange, replacement and/ or refund is offered
by company to you. All products listed under a particular category may not have the same returns policy. For all
products, the returns/replacement policy provided on the product page shall prevail over the general returns
policy. Do refer the respective item's applicable return/replacement policy on the product page for any
exceptions to this returns policy and the table below
Category and its return
policies
|
Category
|
Returns Window, Actions
Possible and Conditions (if any)
|
|
Furniture
Home: Pet Supplies &
Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)
|
10 days
Refund or
Replacement
For products requiring installation, returns shall be eligible
only
when such products are installed by the brand's
authorized
personnel.
In order to help you resolve issues with your product, we
may
troubleshoot your product either through online tools, over the
phone, and/or
through an in-person technical visit.
If a defect is
determined within the Returns Window, a
refund/replacement of the same product will be provided
at no
additional cost. If no defect is confirmed or the issue is not
diagnosed within
10 days of delivery or Installation wherever
applicable, you will be directed to a brand
service centre to
resolve any subsequent issues.
In any case,
only one replacement shall be provided
|
|
Home: Home Improvement
Tools, Household Items, Home décor, Furnishing
|
7 days
Refund or
replacement
|
|
Books (All books)
Sports Equipments
(Racquet, ball, support, gloves, bags etc.)
Exercise & Fitness
Equipments (Home Gym combos, dumbbell etc.)
Auto Accessories - Car and
Bike accessories (helmets, car kit, media players etc.)
|
7 days Replacement
only
Free replacement will be
provided within 7 days if the product is delivered in defective/damaged condition or different from the
ordered item.
Please keep the product
intact, with original accessories, user manual and warranty cards in the original packaging at the time
of returning the product.
|
|
Toys (Remote controlled
toys, Learning toys, Stuffed toys etc.)
Stationary (Pens, Diary
notebooks, Calculators etc.)
|
7 days Replacement
only
Free replacement will be
provided within 7 days if the product is delivered in defective/damaged condition or different from the
ordered item.
Please keep the product
intact, with original accessories, user manual and warranty cards in the original packaging at the time
of returning the product.
|
|
Furniture, Large
appliances
Rest of Small Home
Appliances - Chimney, Water Purifier, Fan, Geyser only
|
10 days
Replacement only
For products requiring
installation, returns shall be eligible only when such products are installed by the brand's
authorized personnel.
In order to help you
resolve issues with your product, we may troubleshoot your product either through online tools, over the
phone, and/or through an in-person technical visit.
If a defect is determined
within the Returns Window, a replacement of the same model will be provided at no additional cost. If no
defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever
applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one
replacement shall be provided.
|
|
Grocery - (Dairy, Bakery,
Fruits and Vegetables)
|
2 Days Refund Only
|
|
Grocery - (Remaining items
under grocery)
|
10 days
Refund only
Fruits and Vegetables
ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and
vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your
slot. Rest of grocery items from Supermart would be delivered through reattempt in case you miss your
slot.
|
|
No Questions Asked
|
10 days
Refund or
replacement
This policy enables easy
product return requests for customers through the Platform, subject to product validations at the time
of pick-up and fraud prevention mechanisms.
This policy shall be
applicable only if the product was bought when this policy was applicable to the product. If not, the
policy provided here shall apply to the
order. It is clarified that a customer may only be able to seek a one-time replacement under this
Policy, subject to the other terms provided herein.
Exceptions to this policy:
Following claims will be covered under the policy provided here and through
corresponding validation processes
a. product
undelivered
b. product/accessories
missing
c. wrong
product/accessories delivered
|
Returning and Processing: In case
of returns where you would like item(s) to be send to the company directly. During the return, your product will
be checked for the following conditions:
|
Category
|
Conditions
|
|
Correct Product
|
Label and tags of the
Product with its name, specifications, date of expiry and MRP should be undetached and clearly
visible.
|
|
Complete Product
|
All in-the-box
accessories, freebies and combos (if any) should be present.
|
|
Unused Product
|
The product should be
unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return
tags/warranty seals (wherever applicable).
|
|
Undamaged Packaging
|
The product’s
original packaging/ box should be undamaged.
|
The company will refuse to accept
the return, if any of the above conditions are not met.
For any products for which a
refund is to be given, the refund / replace will be processed once the returned product has been received by the
Company.
Part 3 - General Rules for a
successful Return
-
In certain cases where the company is unable
to process a replacement for any reason whatsoever, a refund will be given.
-
In cases where a product is found
damaged/defective, the company may process a replacement of the particular product.
-
While accepting your order, if you received a
different or a damaged product, you will be given replacement of the particular product.
-
For products where installation is provided by
our service partners, do not open the product packaging by yourself. Company’s authorised personnel
shall help in unboxing and installation of the product.
-
For Furniture, any product-related issues will
be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the
faulty/ defective part of the product. Full replacement will be provided only in cases where the service
personnel opinion that replacing the faulty/defective part will not resolve the issue.'